Privacy Policy.

Escape Spa (“we”, “us”, “our”) operates the website http://escapespamcr.co.uk/ (the “Site”) and uses Treatwell as our primary booking platform. This Policy explains how we collect, use, share and protect your personal data when you (i) visit our Site; (ii) make a booking via Treatwell; or (iii) book group packages directly with us.

By using our services, you consent to the practices described in this Policy.

Escape Spa
1 First St
Greater Manchester
M15 4RP
Email: info2@escapespamcr.co.uk

We are the data controller under UK GDPR.

Bookings via Treatwell

When you book appointments through Treatwell, they collect:

Contact details: name, email, phone number. Booking information: selected treatment, date/time, any special requests

Payment details: securely processed by Treatwell (we do not see full payment details)

Treatwell’s own Privacy Policy applies to that data: https://www.treatwell.co.uk/privacy-policy/.

Group Bookings & Packages

When you enquire or book group treatments or packages directly with us, we may collect:

Contact details (as above)

Group size and preferences

Dietary or medical requirements (if relevant)

Payment information (processed by our chosen payment provider)

Website Visitors

When you browse our Site, we automatically collect:

Device & usage data: IP address, browser type, pages visited, clickstream

Cookies & similar technologies: see our Cookie Policy below.

  • To provide and manage treatments (including group bookings).

  • To communicate confirmations, reminders, changes or promotions.

  • To improve our services: analytics, site functionality, treatment offerings.

  • Legal compliance & fraud prevention.

We rely on the following legal bases under UK GDPR:

  • Contractual necessity (to fulfil your booking)

  • Legitimate interests (to operate and improve our business)

  • Consent (for marketing communications – you may unsubscribe anytime).

  • Treatwell: for individual appointment bookings.

  • Payment processors: for group/package deposits and payments.

  • IT service providers: website hosting, analytics (e.g., Google Analytics).

  • Legal & regulatory: if required by law or to protect our rights.

We require all third parties to process data in accordance with UK GDPR.

Our Site uses cookies to enhance your experience:

  • Essential cookies: enable core functionality (e.g., booking modules).

  • Performance cookies: track usage to improve the site.

  • Marketing cookies: for targeted advertising (only with your consent).

You can manage or disable cookies via your browser settings. Disabling certain cookies may affect site functionality.

  • Booking data: retained for 7 years for business, legal and insurance purposes.

  • Website analytics: aggregated and anonymised data retained for up to 2 years.

  • Marketing consents: until you withdraw consent.

Under UK GDPR, you have the right to:

  • Access, rectify or erase your personal data

  • Restrict or object to our processing

  • Data portability

  • Withdraw consent at any time (e.g., unsubscribe from marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at info2@escapespamcr.co.uk.

Individual Bookings (via Treatwell) Confirmation: You will receive instant confirmation via Treatwell.

Cancellations & Rescheduling:
  • Free up to 24 hours before your appointment.
  • Cancellations within 24 hours incur 50% fee. No-shows incur 100% fee.
  • Late arrivals: Subject to treatment time reduction or cancellation fee.

Group Bookings & Packages (Direct)
  • Enquiry & Deposit:
  • Minimum deposit of 25% required to secure your date.
  • Deposits non-refundable but transferable (with 14 days’ notice).
  • Final Payment: Due no later than 7 days before the event.

Changes & Cancellations:
  • Amendments free up to 14 days before.
  • Cancellations 7–14 days before incur 50% of total.
  • Cancellations within 7 days incur 100%.
  • Group size: Minimum of 4 people; any changes to numbers must be notified ASAP.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration or loss. Our staff receive regular training on data protection.

We may update this Policy from time to time (e.g., to reflect changes in law or services). The “Last updated” date at the top will reflect major revisions. Please revisit regularly.

Contact Us
If you have any questions about this Privacy & Booking Policy, please email info2@escapespamcr.co.uk or write to:

Escape Spa, 1 First St, Greater Manchester, M15 4RP.

 

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6. Cookies & Tracking

Our Site uses cookies and similar tracking technologies to enhance your experience, understand how our Site is used, and deliver relevant content and advertising. Below is a detailed overview of the types of cookies we use, why we use them, and how you can manage your preferences:

6.1 Types of Cookies We Use

  1. Essential Cookies

    • Purpose: Enable core site functionality (e.g., booking modules, secure areas).

    • Examples:

      • Session cookies that keep you logged in while you move between pages.

      • Security cookies that help prevent fraud and protect your data.

    • Retention: Generally deleted when you close your browser (session).

  2. Performance & Analytics Cookies

    • Purpose: Collect information about how visitors use the Site (e.g., page views, navigation paths, error messages) so we can improve performance and user experience.

    • Examples:

      • Google Analytics cookies (_ga, _gid, _gat) that track anonymised visitor behavior.

    • Retention: Typically between 24 hours and 2 years, depending on the specific cookie.

  3. Functional Cookies

    • Purpose: Remember your preferences and choices (e.g., language, region, accessibility settings) to provide a more personalized experience.

    • Examples:

      • Language-selection cookies.

      • Cookies that remember font-size settings.

    • Retention: Usually up to 1 year.

  4. Marketing & Advertising Cookies

    • Purpose: Deliver relevant ads (on our Site or third-party sites), limit how often you see an ad, and measure the effectiveness of advertising campaigns.

    • Examples:

      • Facebook Pixel, Google Ads conversion tracking.

      • Third-party targeting cookies set by social media platforms.

    • Retention: Varies by provider, often up to 2 years.

6.2 Third-Party Cookies

We allow certain trusted third parties (e.g., Google Analytics, social media networks, advertising partners) to set cookies on our Site for analytics and advertising purposes. These providers may use the information collected to deliver ads on other sites based on your browsing activity. We do not control how these third parties use their cookies—please refer to their privacy policies for more information.

6.3 Your Cookie Choices

  1. Cookie Banner & Consent

    • When you first visit the Site, you’ll see a banner that explains our use of cookies. You can accept all cookies, reject non-essential cookies, or customize your cookie settings.

  2. Browser Controls

    • Most web browsers allow you to manage or delete cookies through their settings. For example:

      • Chrome: Settings › Privacy and security › Cookies and other site data

      • Safari: Preferences › Privacy › Manage Website Data

      • Firefox: Options › Privacy & Security › Cookies and Site Data

    • Disabling cookies may affect the functionality of the Site, including the booking process.

  3. Opt-Out Tools

  4. Updating Your Preferences

    • You can revisit and change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of the Site.


By continuing to browse our Site, you agree to our use of cookies as described above.

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