At Escape Spa, we value your time and appreciate your business. To ensure the best experience for all our clients, please review our policy regarding appointment changes.
We kindly request at least 24 hours’ notice for any cancellations of individual bookings made via Treatwell.
Cancellations made with less than 24 hours’ notice will incur a 100% cancellation fee of the booked service.
No-shows or same-day cancellations will be charged 100% of the service fee.
You may reschedule your appointment up to 24 hours in advance without penalty.
Rescheduling within 24 hours of your appointment will incur a rescheduling fee of 25% of the service cost.
If you arrive late, we will do our best to accommodate the remainder of your session, but your session may be shortened to avoid delaying subsequent clients.
Full service fees will still apply.
For groups or spa packages booked directly with Escape Spa, we require 48 hours’ notice for any changes or cancellations.
Deposits (minimum 25% of total package cost) may be non-refundable if cancelled with less than 48 hours’ notice, though they may be transferable with at least 14 days’ notice.
Final payment for group bookings is due no later than 7 days before the event.
Cancellations 7–14 days before the event incur 50% of the total package cost.
Cancellations within 7 days of the event incur 100% of the total package cost.
To make changes to your booking, please contact us during business hours:
Call: 07586 478516
Email: info2@escapespamcr.co.uk
Please have your appointment reference or Treatwell booking confirmation to hand when you get in touch.
